General Questions

What does my 4PawsBox contain?

Each 4pawsbox include 5-7 premium products.
All boxes include variety of treats (Made in USA or Cañada), Toys and additional products (hygienic supplies or accessories) that are selected based on the age and the physical characteristic of your 4pawsfriends

Can I cancel my subscription?

Visit your account page to cancel your subscription. If you cancel your subscription before your subscription term is complete then you will still be charged for and receive all of the remaining boxes in your selected plan, but you will not be automatically renewed at the end of your subscription term. If you have any questions about canceling your subscription, or are having problems doing so, just email us at contact@4pawsbox.com and we will take care of it for you.

What is your company's Return Policy?

We do not offer full or partial refunds for our subscription service, and we do not accept returned items. We do understand that there are extenuating circumstances and will do our best to provide a solution to problems on a case by case basis. Please inquire with us directly with any questions or concerns: contact@4pawsbox.com.

I want to add a second dog to my subscription. How do I do it?

Each box is personalized for each pet. However, it has 5-7 products that both can share if there are no conditions that prevent it. If you choose to subscribe for each pet, you must use a different email address for each pet.

How long will I receive my 4PawsBox?

We are happy to tell you that your 4pawsBox will ship out within one week of your payment processing. Sometimes the times vary, but you can expect your box to arrive between 5-10 business days after you receive an email with the shipping information. This email will be sent to you within 24hrs of your 4pawsBox shipping. If you are having trouble tracking your box, please email us to contact@4pawsbox.com

How can I alter my shipping information?

Please email us directly to make the change (contact@4pawsbox.com).

Do you do international shipments?

We are sorry to inform you, that actually we are only shipping to US, US territories and Canada.

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